Mobilize Your Traveling Knight... Simple as 1-2-3!


In 3 steps your phone will be transformed into a new source of help anytime, anywhere!


1. Terms of Service

Agree to the terms of service.

Note, foreigners (those outside the US/Canada) must click here to physically sign and return the TOS agreement. Once you are complete with step 1, advance to step 2.

2. Electronic Personal Record for Adults

Fill out an important form about you. Halo Beacon associates will refer to this when you call.

3. Get Your Welcome E-mail Packet

After completing the above steps, look for your welcome e-mail packet with a full-length video describing your service.




Your phone is now a new source of help. With 855-My-Route messenger and a live translator in your hip pocket the world is yours!






Have questions about your new service? Get the best answers from the FAQ about Traveling Knight Service!



Frequently Asked Questions




Traveling Knight Service

While I am traveling, can you make notifications on my behalf?
Can I easily update important personal information on my account?



Call Center

Is your call center outsourced? If I call with an urgent medical situation while traveling can I be assured someone will understand me and readily help?
Do you give good multilingual support to best serve me no matter where I travel?
What is Halo Beacon's "safety net" ensuring I'm never forgotten while I travel?



Usability

Can I call and get nurse advice on behalf of a loved one even if they are not a Halo Beacon subscriber?
How do I use Traveling Knight's 855-My-Route Service?
How can I use your pay-by-phone service in a pinch?
How can a loved one use the pay-by-phone service if I extend coverage to them?
What is my personal safety web page and what is it good for?



Pricing

What are the costs associated with my new Traveling Knight Service?



Privacy

Is Halo Beacon committed to security and privacy?
When will you give out my private location information and to whom will it be given?



Traveling Knight Service


While I am traveling, can you make notifications on my behalf?

Yes. Call 855-SOS-HALO and we will contact the loved ones or business associates you specify to relay your message.


Can I easily update important personal information on my account?

Yes! Simply visit the My Update link.


Call Center


Is your call center outsourced? If I call with an urgent medical situation while traveling can I be assured someone will understand me and readily help?

Halo Beacon associates work out of two state-of-the-art call centers based wholly within the United States. Rest assured that our call center services will never be outsourced. Our associates are available 24/7 and normally pick up within a few rings. Should you ever need a nurse, call 855-SOS-HALO and ask to speak to our highly trained nurses so they can immediately begin nurse triage service by phone.


Do you give good multilingual support to best serve me no matter where I travel?

Yes! We understand that traveling customers may have medical needs arise that require immediate, live nurse advice. Also, someone of any language may call to act as a Good Samaritan by dialing the 855-SOS-HALO line on your behalf, particularly if you are traveling. That is why our highly trained registered nurses are easy to understand. Yet they also have extensive multilingual capabilities because they can quickly patch to a special interpreter service capable of speaking and understanding over 250 different languages. We also offer a lookup service for 15,000+ hospitals worldwide. So no matter what Halo Beacon has you totally covered with a new halo of help!


What is Halo Beacon's "safety net" ensuring I'm never forgotten while I travel?

In an urgent situation Halo Beacon staff can access your trip messages and relay to your nearest embassy and even investigators in a missing person case.


Usability


Can I call and get nurse advice for my child or get advice on behalf of a loved one even though they are not a Halo Beacon subscriber?

No. For legal reasons nurses do not give out medical advice to non-subscribers. To access Halo Beacon services one must first agree to the terms of service. To make it easier on cost to give kids a halo of help we do allow you to sign up your child for Halo Beacon service for minors at half off the cost, which is only $14/month (plus the initial setup fee).


How do I use Traveling Knight's 855-My-Route Service?

The toll-free My-Route line is your call-in travel itinerary saver. You can save and share your essential voice messages while you travel abroad or even on short trips. To use it simply dial 855-My-Route and leave a message. Our caller ID system will recognize your number, and your message will be saved in your personal mailbox!




How can I check and manage my mailbox messages on 855-MY-ROUTE?

To listen to new and old messages call 855-My-Route from any phone:


1) Dial 855-My-Route
2) When you hear the initial recording, quickly press * and enter your 7-digit extension/phone number.
3) The machine will say "password" and you must enter your current passcode and press #.
4) When you hear the voice prompts, press "1" for new messages and "2" for old messages.





What if I want to leave a message in my mailbox, but I'm not calling from my regular phone that your caller ID would normally recognize?

To leave a message in your unique mailbox from any phone:


1) Dial 855-My-Route from any phone
2) When you hear the initial recording, press * and enter your 7-digit extension/phone number.
3) The machine will say "password" and you must enter your current passcode and press #.
4) When you hear the voice prompts, press "6" for send message and then enter your personal 7-digit extension. Speak your message when prompted and then press #.
5) To send the message press "1", and then you will be informed that your message has been sent!





855-MY-ROUTE is practical AND Private. Messages are passcode protected, and you can change your passcode anytime. You are in charge of who can access your messages!



To personalize or change your passcode:


1) Dial 855-My-Route
2) When you hear the initial recording, press * and enter your 7-digit extension/phone number.
3) The machine will say "password" and you must enter your current passcode and press #.
4) When you hear the voice prompts, press "7" for administrative options.
5) To change to a new passcode press "1". Then enter a new passcode (4-7 digits in length) followed by the # key.
6) The machine will repeat, and then press "1" to confirm.



But what if I completely forget my passcode?

Well, no worries! Call Halo Beacon at 855-SOS-HALO and a friendly associate will put in a ticket to reset it. After receiving your reset passcode, you will be free to change it anytime by following the above steps.





How can I access the interpretation service by phone?

Imagine a native language speaking friend with you 24/7. Simply call 855-SOS-HALO to turn any phone into a portable, live translator with 180+ language coverage. We will quickly patch to our interpreter service, so you'll never feel alone or struggle to communicate while abroad.


How can I use your pay-by-phone service in a pinch?

We offer an emergency pay-by-phone service to provide payments to authorized service providers if you find yourself short on funds. This is a great safety cushion for example in the case that you run into car trouble during your trip, leaving you stranded far from help. Simply call 855-SOS-HALO to put down a credit of funds on your account. Then call 855-SOS-HALO whenever you are short on funds and need to provide payment to a service provider. Even extend coverage to mom or any loved one to give them a halo of safety while they travel. As a Traveling Knight subscriber the cost is $15 per use of the pay-by-phone service.


How can a loved one use the pay-by-phone service if I extend coverage to them?

First call 855-SOS-HALO and place funds down on your account. Let us know whom you would like to be covered (and if applicable for what time span you are extending coverage to them). Let your loved ones know that in a time of need they can call 855-SOS-HALO and give your name and phone. Our call center associates will be able to look up your account, verify you have extended coverage to them, and provide payment-by-phone service to a service provider. As a Traveling Knight subscriber the cost is $15 per use of the pay-by-phone service.


What is my personal safety web page and what is it good for?

This will serve as your safety dashboard and is customizable based on your unique needs. Your personal webpage on the halobeacon.com website will include links to helpful first aid resources, first aid videos, and weather/traffic. Traveling Knight subscribers may request their web page list first aid resources and videos pertinent to their medical or travel needs. This can enable you and loved ones to readily access information about how to help you when you are far from your typical helpful resources at home.


Pricing


What are the costs associated with my new Traveling Knight Service?

Initial setup: $20
Reoccurring fee of $10 per month to maintain the service
Additional fee of $30 on a per call basis to speak to a multilingual nurse (unlimited length of call).
Phone interpreter service is $3.99 per minute.
Pay-by-phone service is $15 per use.
$1.99/minute for talk time of 10+ minutes in a month.


Privacy


Is Halo Beacon committed to security and privacy?

Yes. Halo Beacon is serious about security. This has earned our primary call center the International Standards Organization 27001 certification with full PCI compliance. In addition, our FONEMED registered nurses are committed to upholding patient privacy, and all our associates are committed to abide by HIPAA regulations. Halo Beacon associates are 100% serious about both safety and privacy. In addition, we will not sell or release your personal information to third party companies. Our online privacy policy is robust and is also available at Privacy Policy.


When will you give out my private location information and to whom will it be given?

Halo Beacon is not like other companies that advertise teenager tracking services. Halo Beacon only gives your location information out in the case of a true emergency, an urgent medical necessity or in the case all persons are aware and the release of such information is preplanned with us and defined by specific parameters. In these situations, Halo Beacon will give location information only to emergency responders/qualified medical personnel or those people listed on your Electronic Personal Record.





Halo Beacon