Activate Aid-Need... Simple as 1-2-3!


In 3 steps your phone will be transformed into a new source of help anytime, anywhere!


1. Terms of Service for Adults -OR- Terms of Service for Minors

Agree to the terms of service.

2. Electronic Personal Record for Adults -OR- Electronic Personal Record for Minors

Fill out an important form about you. Halo Beacon associates will refer to this when you call.

3. Get Your Welcome E-mail Packet

After completing the above steps, look for your welcome e-mail packet with a full-length video describing your service.





A Halo Beacon advisor will follow up with you by phone and setup an appointment to configure your account. We look forward to serving you.






Have questions about your new service? Get the best answers from the FAQ about Aid-Need Service!



Frequently Asked Questions




Aid-Need Service

How soon will a specialist follow up with me to make my personal recording?
Should I have a medical issue will you make any notifications on my behalf?
Can I easily update the important medical information on my account?



Call Center

Is your call center outsourced? If I call with an urgent medical need can I be assured someone will understand me and readily help?
Do you give good multilingual support to best serve me?



Usability

When should I dial 855-SOS-HALO or 855-AID-NEED? How will I know which one to call?
Can I call and get nurse advice on behalf of a loved one even though they are not a Halo Beacon subscriber?
What is my personal safety web page and what is it good for?



Pricing

What are the costs associated with my new Aid-Need Service?



Privacy

Is Halo Beacon committed to security and privacy?
When will you give out my private location information and to whom will it be given?


Aid-Need Service



How soon will a specialist follow up with me to make my personal recording?

Upon successful sign up, you must complete the 3-step activation process. A specialist will then promptly follow up and help set up your new service.


Should I have a medical issue will you make any notifications on my behalf?

If you prefer, we will look at your Electronic Personal Record and make a notification to your doctor or trusted health care practitioner. However, you must upgrade to the premium Halo Beacon Angel Service to enjoy benefits such as delivering detailed notifications to multiple contacts, dedicated turn-by-turn directional info. to talk friends to your location to render assistance, or turn-by-turn directional support to a Good Samaritan to drive you to a source of help.


Can I easily update the important medical information on my account?

Yes! Simply visit the My Update link.


Call Center


Is your call center outsourced? If I call with an urgent medical need can I be assured someone will understand me and readily help?

Halo Beacon associates work out of two state-of-the-art call centers based wholly within the United States. Rest assured that our call center services will never be outsourced. Our associates are available 24/7 and normally pick up within a few rings. Should you ever call 855-Aid-Need and press '0' to speak to our highly trained nurses, they will immediately begin nurse triage service by phone.


Do you give good multilingual support to best serve me?

Yes! We also understand that Aid-Need customers often have medical needs that require immediate, live nurse advice. And it is inevitable that someone of any language may call to act as a Good Samaritan by dialing our special Aid-Need nurse line on your behalf, particularly if you are traveling. That is why our highly trained registered nurses have extensive multilingual capabilities, and they can quickly patch to a special interpreter service capable of speaking and understanding over 250 different languages. We also offer a lookup service for 15,000+ hospitals worldwide to give you a new halo of help anywhere.


Usability


When should I dial 855-SOS-HALO or 855-AID-NEED? How will I know which one to call?

As an Aid-Need subscriber your primary line for urgent medical needs is 855-AID-NEED. Call 855-AID-NEED, and place your phone on speakerphone to play your personal medical recording to Good Samaritans. Or call 855-AID-NEED and press '0' to speak to a live nurse 24/7.

Premium Halo Beacon Angel subscribers may call 855-SOS-HALO for a variety of services. But as an Aid-Need Service only client you will dial 855-SOS-HALO primarily for routine customer service questions such as billing questions. You may also call 855-SOS-HALO to prepay into your emergency pay-by-phone fund and then call 855-SOS-HALO to use our pay-by-phone service anytime. We offer this emergency pay-by-phone service to provide payments to authorized service providers if you find yourself short on funds. This is a great safety cushion for example in the case of car trouble leaving you stranded far from help. As an Aid-Need Service subscriber the cost is $15 per use of the pay-by-phone service.


Can I call and get nurse advice for my child or get advice on behalf of a loved one even though they are not a Halo Beacon subscriber?

No. For legal reasons nurses do not give out medical advice to non-subscribers. To access Halo Beacon services one must first agree to the terms of service. To make it easier on cost to give kids a halo of help we do allow you to sign up your child for Halo Beacon service for minors at half off the cost, which is only $14/month (plus the initial setup fee).


What is my personal safety web page and what is it good for?

This will serve as your safety dashboard and is customizable based on your unique needs. Your personal webpage on the halobeacon.com website will include links to helpful first aid resources, first aid videos, and weather/traffic. Aid-Need clients may request their web page list first aid resources and videos pertinent to their medical need. This can enable Good Samaritans to readily access information about how to help you in a time of need.


Pricing


What are the costs associated with my new Aid-Need Service?

Initial setup: $100
Reoccurring fee of $7 per month to maintain the service
Additional fee of $30 on a per call basis to speak to a nurse (unlimited length of call).
Emergency fund pay-by-phone service is $15 per use.


Privacy


Is Halo Beacon committed to security and privacy?

Yes. Halo Beacon is serious about security. This has earned our primary call center the International Standards Organization 27001 certification with full PCI compliance. In addition, our FONEMED registered nurses are committed to upholding patient privacy, and all our associates are committed to abide by HIPAA regulations. Halo Beacon associates are 100% serious about both safety and privacy. In addition, we will not sell or release your personal information to third party companies. Our online privacy policy is robust and is also available at Privacy Policy.


When will you give out my private location information and to whom will it be given?

Halo Beacon is not like other companies that advertise teenager tracking services. Halo Beacon only gives your location information out in the case of a true emergency, an urgent medical necessity or in the case all persons are aware and the release of such information is preplanned with us and defined by specific parameters. In these situations, Halo Beacon will give location information only to emergency responders/qualified medical personnel or those people listed on your Electronic Personal Record.





Halo Beacon